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Just like you buy from any
department stores, it is your right to return and exchange any cashmere
products you purchased from our online store within 20 days.
RETURNS:
If you do not like the
quality, designs, colors, sizes, you just simply return it to us. We will
refund you the full amount of the product without any questioning. We hope you can put a slip
of paper in the package telling us the reasons why you return it. This
important information will help us to improve our products and service in
the future.
For full merchandise credit, please
keep the merchandise "brand new", enclose your packing slip, the free gift
box and the noting of the reason for return and put it in the box, and ship the
package pre-paid and insured to:
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Eden Cashmere USA, Inc.
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425 Jane Street,
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Fort Lee, NJ 07024
Your account will be credited
or you will receive our company check for full
merchandise amount minus the credit card processing fee (Approximately 3%) when it
arrives, the shipping charges are non refundable.
If the cashmere sweaters,
apart from its original defects, get stained or some other problems, you
cannot get fully refunded.
Exchanges:
If the size, color or style
are not suitable for you or you just do not like it for some reason, you can
exchange it for the suitable merchandize within 20 days after you receive
the merchandize. Only shipping fee ($7 for cashmere sweaters) will be
charged. Handling is free.
Before
you mail back the
merchandize, you just send us an email to:
sales@edencashmere.com
or call:
888-383-3877, telling us the reason you want to exchange and what cashmere
products you want to exchange for. If the price is the same, we will send
the item you want as soon as we receive your " Brand New" cashmere products
(Please see RETURNS for details on this information). If there is a price
difference, we will charge or return the difference and then change the
items you want.
ORDER CANCELLATION AND EXCHANGES:
You may cancel any Eden Cashmere order as long as the order status is "in
process." If order status is "shipped," it cannot be canceled.
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